AI tools and Lebah.io
What is an AI phone agent for property agents, and how to set one up
How an AI phone agent calls and answers property leads for you, what it can and cannot do, and how to set one up in Lebah.io step by step.
Published 2026-09-23. Updated 2026-09-23.
An AI phone agent is software that holds a real voice conversation on the phone. For property agents, it can call new enquiries within minutes, follow up leads on a schedule, answer calls when you are busy, and record what each person said. You decide what it says and what it is trying to achieve. It hands you the results so you can focus on viewings and negotiation.
What an AI phone agent can do
- Call new leads quickly, even when you are at a viewing.
- Ask your qualifying questions: purpose, budget, timing, area.
- Handle common replies such as busy, not interested or send me details.
- Answer questions using the property information you provide.
- Record the call and give you a transcript, summary and next action.
- Speak English, and on eligible plans Malay and Mandarin.
What it should not do
- Negotiate price or promise discounts.
- Guess facts such as tenure, price or availability that you have not given it.
- Keep calling people who asked it to stop.
- Replace your judgement on important client relationships.
How to set one up in Lebah.io
| Step | What to do |
|---|---|
| 1. Apply and get approved | Submit your business details at lebah.io/apply |
| 2. Create an agent | Choose a voice and write a short greeting |
| 3. Set the objective | Use the guided builder to say what the call should achieve and how to respond to interested, not interested, busy and unsure answers |
| 4. Add property knowledge | Add listing facts as text or upload brochures |
| 5. Test it | Call yourself, try tricky answers, and fix anything unclear |
| 6. Schedule calls | Add each lead with a name, number and context |
| 7. Review results | Read the summary and transcript, then take the next action |
Tips for a good first setup
- Keep the objective narrow, such as confirming interest and booking a callback.
- Write property facts in short, clear sentences.
- Test place names and prices out loud.
- Review the first calls closely before scaling up.
Sources checked 22 September 2026
What a good first objective looks like
Start with one clear job. For example: confirm the lead is still interested in the listing they enquired about, ask whether it is for own stay or investment, ask their budget range, and offer a viewing or a callback. For each possible answer, decide what the agent should say: interested leads get a viewing offer, busy leads get a callback time, unsure leads get an offer to send details, and not interested leads get a polite thank you.
How to review results
After each batch of calls, read the summaries first and sort leads into ready for viewing, needs follow up, not interested and do not contact. Listen to a few recordings each week to check the tone and whether the agent is answering accurately. Update the property knowledge when callers ask questions the agent could not answer.
Frequently asked questions
Does the AI agent tell people it is an AI?
You should be transparent about how calls are made. Set the greeting to introduce the agent honestly and say which agency it is calling for.
How much does an AI phone agent cost?
Lebah.io plans start from RM199 per month billed yearly, with 100 outbound talk minutes included. See the pricing guide for current details.
Can it speak Malay and Mandarin?
Yes, on the Pro and Pro Max plans. Starter supports English.