Terms of Service

Last updated: 2 September 2026

These Terms of Service ("Terms") are a binding agreement between you ("Customer", "you", "your") and Jom Belajar Sdn Bhd (Company No. 202501012048), a company incorporated in Malaysia operating the Lebah.io platform ("Lebah", "we", "us", "our"). They govern your access to and use of our websites, dashboard, APIs, AI voice-agent calling, phone-number provisioning, recording, transcription, and all related services (together, the "Service"). By creating an account, clicking to accept, subscribing, or using the Service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy ("AUP"), which are incorporated by reference. If you are accepting on behalf of a business, you represent that you are authorised to bind it. If you do not agree, do not use the Service.

1. Definitions

• "AI Agent" means an automated voice agent you configure that makes or receives calls on your behalf.
• "Customer Content" means data, scripts, prompts, contact lists, voice recordings, and other material you provide or generate through the Service.
• "Call Recipient" means any person your AI Agents call or who calls your numbers.
• "Third-Party Services" means telephony carriers, artificial-intelligence, hosting, storage, email, and payment providers we use to deliver the Service.

2. Eligibility, accounts and verification

• You must be at least 18 and able to form a binding contract, and must not be barred from using the Service under any applicable law or sanctions.
• You must complete our verification (KYC) process and provide accurate, current, and complete information. We may approve, decline, verify, re-verify, suspend, or revoke access at our sole discretion, with or without reason.
• You are responsible for all activity under your account, for the acts and omissions of any teammates or users you invite, and for keeping credentials secure. You must notify us immediately of any unauthorised use.

3. The Service; changes; beta features

We provide the Service on a software-as-a-service basis and may modify, add, remove, or discontinue features at any time. We may offer early-access, trial, or "beta" features, which are provided "as is", may be changed or withdrawn, and are excluded from any service commitment. We do not guarantee that any specific feature, number, voice, language, or capacity will remain available.

4. Subscriptions, fees, taxes and payment

• Paid plans are billed in advance, monthly, in Malaysian Ringgit (RM), through our third-party payment processor. Prices shown are inclusive of applicable tax unless stated otherwise.
• Your plan includes a monthly allowance of outbound talk minutes, phone numbers, AI Agents, and team members. Use beyond your allowance is limited, blocked, or billed as described at the point of purchase. Answered minutes are billed rounded up to the whole minute.
• Subscriptions renew automatically each billing period until cancelled. Plan or minute changes you make take effect from your next billing period. You authorise us and our payment processor to charge your payment method on a recurring basis.
• All fees are non-refundable except where required by law. We do not provide refunds or credits for partial periods, unused allowances, downgrades, or periods where you did not use the Service.
• If a payment fails, we may pause outbound calling and, after a reasonable period, suspend or terminate your account. You are responsible for any taxes, bank charges, currency-conversion costs, and payment-processor fees, and for any chargebacks you initiate without cause.
• We may change pricing on notice; changes apply from your next billing period.

5. Your responsibilities and warranties

You are solely responsible for how you and your users configure and use the Service and for all Customer Content and calls made or received. You represent, warrant, and covenant that:

• You will comply with all laws applicable to your calls and data, including telecommunications, telemarketing, consumer-protection, do-not-call, anti-spam, anti-fraud, and call-recording and data-protection laws in every relevant jurisdiction.
• You have a lawful basis and any required consent to contact each Call Recipient and to record and process their data, and you will honour opt-out, do-not-call, and data-subject requests promptly.
• You will use the recording announcement where the law requires notice, and you are responsible for what your AI Agents say, promise, or represent on your behalf.
• You have all rights necessary to provide the Customer Content and to grant the licence below, and your use does not infringe or violate any third party's rights.
• You will comply with the AUP and will not misuse the Service.

6. Phone numbers and telephony

Telephone numbers are provisioned through an underlying carrier under our account and remain subject to that carrier's and the regulator's requirements, including registration, documentation, and permitted-use rules. Numbers are licensed to you for use through the Service only; you do not own them. We may reclaim, suspend, port, or release a number if you stop paying, breach these Terms or the AUP, or if required by a carrier, regulator, or law. Call delivery, connection, latency, and quality depend on networks and providers outside our control and are not guaranteed.

7. Artificial intelligence; no reliance; no professional advice

The Service uses automated speech recognition, language models, and synthetic voice. These systems can mishear, misunderstand, generate inaccurate, incomplete, or inappropriate output, fail to detect intent, or behave unpredictably. You acknowledge and accept these risks. You are responsible for reviewing, supervising, and configuring your AI Agents, including their scripts, guardrails, and objectives. Output of the Service is not professional, legal, financial, medical, or other advice, and must not be relied upon as such. We do not warrant any particular result, outcome, answer rate, conversion, sale, or accuracy.

8. Customer Content and intellectual property

As between the parties, you retain ownership of Customer Content, and we retain all rights in the Service and our technology, software, and materials. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and use Customer Content and call data to provide, secure, and improve the Service and to comply with law. You grant us a perpetual, irrevocable licence to use any feedback you provide without obligation. You may not copy, resell, sublicense, reverse engineer, scrape, or build a competing product from the Service, or remove any proprietary notices.

9. Third-party services

The Service depends on Third-Party Services. Their availability, acts, omissions, changes, outages, and pricing are outside our control, and we are not responsible or liable for them. Your use of the Service may also be subject to those providers' terms where applicable.

10. Suspension

We may suspend or limit your access, a number, or a feature immediately and without liability if we reasonably believe there is a risk to the Service, other customers, Call Recipients, our providers, or us; if you breach these Terms or the AUP; if your payment fails; or if required by a provider, regulator, or law.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT CALLS WILL CONNECT, BE DELIVERED, BE RECORDED, OR ACHIEVE ANY RESULT. YOU SHOULD NOT USE THE SERVICE FOR EMERGENCY, MEDICAL, SAFETY-OF-LIFE, OR OTHER CRITICAL COMMUNICATIONS, AND IT IS NOT A REPLACEMENT FOR SUCH SERVICES.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (AND OUR DIRECTORS, EMPLOYEES, AND PROVIDERS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, OR FOR ANY DAMAGES ARISING FROM CALLS MADE OR NOT MADE, CONTENT SPOKEN BY AN AI AGENT, MISSED OR MISHANDLED CALLS, RECORDING OR TRANSCRIPTION ERRORS, UNAUTHORISED ACCESS, OR THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE FEES YOU ACTUALLY PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS ARE A FUNDAMENTAL BASIS OF THE BARGAIN. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER MALAYSIAN LAW.

13. Indemnification

You will defend, indemnify, and hold us and our directors, employees, and providers harmless from and against any claims, demands, investigations, losses, liabilities, damages, fines, penalties, and costs (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your calls, Customer Content, or AI Agents; (c) your breach of these Terms, the AUP, or any law; (d) your violation of any rights of a Call Recipient or third party; or (e) any dispute between you and a Call Recipient or other third party.

14. Term, termination and effect

These Terms apply while you use the Service. You may cancel at any time; access continues until the end of the paid period and no refund is due. We may terminate or suspend for breach, risk, non-payment, or as required by law. On termination, your right to use the Service ends, we may delete your data and release your numbers after a reasonable period, and any provisions that by their nature should survive (including fees owed, disclaimers, limitations, indemnities, and governing law) survive.

15. Confidentiality and publicity

Each party will protect the other's non-public information disclosed in connection with the Service. We may identify you as a customer in general terms unless you object in writing.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version and, for material changes, provide notice through the Service or by email. Continued use after changes take effect constitutes acceptance.

17. General

These Terms, the Privacy Policy, and the AUP are the entire agreement between us and supersede prior discussions. If any provision is held unenforceable, the rest remains in effect and the provision will be applied to the maximum extent permitted. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Nothing creates a partnership, agency, or employment relationship. Notices to you may be given through the Service or by email.

18. Governing law and disputes

These Terms are governed by the laws of Malaysia, without regard to conflict-of-laws rules. The courts of Malaysia have exclusive jurisdiction over any dispute, and you consent to that jurisdiction and venue.

19. Contact

Jom Belajar Sdn Bhd — support@lebah.io.